Shipping * On-line Ordering * Security

Shipping:

How long will it take to get my order?
We ship orders received by 1:00pm CST the same day in most cases, other orders will ship no later than the next business day.  Depending on what state you are in, shipping times will usually take 1-5 business days to receive.  To verify the estimated shipping time for your state click here.

Can I get an order shipped quicker to me?
Yes, we have several options available.  Next Day Air, 2 Day Air, or 3 Day Air.  Freight charges are based on the weight of your order and your shipping location.  Once your order is placed, you will be given the choice for expedited shipments and rates. The actual charges will be added to your order. 

Are there additional charges for orders shipped out of the United States?
Yes, there is.  We offer several options for shipping. Depending on your location and how soon you need your product determines how your order will be shipped.  Countries other than the US or Canada will be charged actual freight.

 Why will I be charged a fee for my order shipping to Alaska or Hawaii when they are considered the USA?
Since you are not in the contiguous United States, our primary carriers, UPS and Fed Ex, are unable to deliver ground service packages.  Therefore, we use the US Postal Service, which requires additional costs. You may also select FedEx air service or UPS air service at an additional cost.

Trouble Shooting Online Orders:

I have an Order Number, does that mean you have my order?
No, as soon as you add your first item to the shopping cart, you are assigned an order number.  You will have that order number even if you do not actually complete the order.  If we received your order, you will receive an email stating your order has been received. If you did not receive an email, we did not receive your order.  Please contact us if you are having problems..

How do I know if you received my order?
You will receive an email stating your order has been received.  If you did not receive an email, we did not receive your order.  Please contact us at 800-232-5272. You will also receive an email when your order ships along with tracking information, if applicable. (International and USPS shipments will not have tracking numbers emailed)

Can I automatically duplicate my last order?
Yes, click on Retrieve Previous Orders. This button is located at bottom of the online store index page. Plus there is a button at the bottom of every shopping cart page.

Can I use another password?
Yes, you can set up as many as you would like.  If you do not use the same password, you will not be able to retrieve your previous order information.

I lost my password, what do I do?
On the Account Login page is a link to retrieve your lost or forgotten passwords. Simply click on the link and enter your email address and your password will be sent to your email address. Or you can click here to have your password emailed to you.

Website Security:

Is this site secure?
Yes, our site is secured by Thawte.  For more information click on the Thawte logo below.
 

Do I have to have a password to log in?
Yes, by having your own personal password, this assures that no one can see your private information.

What is a cookie?  Do I have to allow cookies? 
Cookies are used to keep track of your shopping cart.  If you do not allow cookies the shopping cart will not work.  Cookies contain the ID # of a shopping cart. Cookies that we use are not permanently stored on your computer.  When you close your browser the cookie is deleted.  For your safety, we never store your credit card information.
Note:  If you are using an older version of Symantec Norton Internet Security, it may prohibit the proper use of cookies and will not allow your shopping carts to work properly.

How do I allow cookies from this web site?
For Internet Explorer: On the top menu bar, click on "Tools", then select "Internet Options", then select the "Privacy" tab. Near the bottom right of the Internet Options box will be a click button that says "Edit". Click on the "Edit" button. In the box below "Address of Web site:" enter "larascrafts.com". Click on the button to the right that says "Allow". Click on the button on the lower right hand corner that says "OK". Then click on the button in the lower middle that says "OK". Your browser is now set up to accept cookies from our site.